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Article 6: Check-in and Other Requirements of Carriage
6.1.1 Check-In, Deadlines and Conditions: Our check-in counters
are open two and a half (2 1/2) hours before the scheduled flight departure
time. The counters close forty (40) minutes before the scheduled flight
departure time. Check-in deadlines may vary at different airports and for
particular flights. It is your responsibility to ensure that you comply with
these deadlines particulars of which will be available at the time you make
your booking. In any event, without derogating from the generality of other
provisions of these Terms & Conditions governing the right of refusal of
carriage, we reserve the right not to allow you to check in without any
liability to you and without having to refund to you any Tariff paid:
- if you attempt to check in inside forty (40) minutes before
your scheduled flight departure time;
- if you fail to have proper identification
or fail to identify yourself to our staff;
- if you fail to have the proper documents,
permits, visa, necessary for travel to a particular place or country;
- if you have not fully paid any Tariff due
to us;
- if you have been violent to our staff or
caused disturbance at our counter or have abused our staff whether
physically or verbally;
- if the Government or other authorities
prohibits your checking in or boarding the aircraft;
- if in our judgment, you are not fit to
travel due to drunkenness or any obvious adverse medical condition;
and/or
- if in our judgment, you are not
medically fit to travel or your medical condition poses or could pose a
danger or threat to the health of other Passengers.
6.1.2 Unavailability of Seat: There is a chance a seat may not
be available for you on your flight even if your booking is confirmed. This
is due to the common practice in the airline industry of overbooking. In the
event of such unavailability of seat, we shall at our option, either:
- carry you at the earliest opportunity on another of our
scheduled services on which space is available without additional charge and,
where necessary, extend the validity of your booking; or
- should you choose to travel at
another time, retain the value of your Fare in a credit account for your
future travel provided that you must re-book within three (3) months therefrom.
6.1.3 Sole remedies: The options outlined in Article 6.1.2 (a) and
(b) are the sole and exclusive remedies available to you and we shall have no
further liability to you.
6.2 Boarding: You must be at the boarding gate at least
thirty (30) minutes before the scheduled flight departure time. The boarding
gate will close ten (10) minutes prior to the scheduled time of departure.
6.3 No-show: If you fail to check in on time or fail to board
the aircraft by the time the aircraft departs, the Fare you paid will not be
refunded to you for any reason whatsoever.
6.4 Compliance: You are solely responsible for complying with
all laws, regulations, orders, demands and requirements of countries flown
from, into or over and with our Terms & Conditions, notices and
instructions given by us relating thereto. We shall not be liable in any way
whatsoever to you in connection with obtaining necessary documents or complying
with such laws, regulations, orders, demands, notices, requirements or
instructions, whether given orally or in writing or otherwise, or for the
consequences to you resulting from your failure to obtain such documents or
to comply with such laws, regulations, orders, demands, notices, requirements
or instructions.
6.5 Travel Documents: You are responsible for obtaining and
must possess and have available for presentation as required by the relevant
authorities all entry and exit, health and other documents required by law,
regulations, order, demands or requirements of the countries flown from, into
or over. We reserve the right to refuse carriage to any Passenger who has not
complied with, or whose documents do not appear to comply with, such applicable
laws, regulations, orders, demands or requirements.
6.6 Documents Advisory International Routes: All Passengers traveling on
international routes must possess valid passports with at least six (6)
months' validity and the applicable valid visas. Such Passengers shall posses a return
on an onward journey ticket.
6.7 Refusal of Entry: You agree to pay the applicable Tariff and/or
penalties or fines whenever we, on order of any Government or immigration
authority, are required to return you to your point of origin or elsewhere,
owing to your inadmissibility into a country, whether of transit or
destination. In such circumstances we will not refund the Fare
to you.
6.8 Passenger Responsible for Fines, Detention Costs, etc.:
If we are required to pay or deposit any fine or penalty or to incur any
expenditure by reason of your failure to comply with laws, regulations,
orders, demands or other travel requirements of the countries flown from,
into or over or to produce the required documents, you shall on demand
reimburse to us any amount so paid or expenditure so incurred or to be paid.
We may apply towards such payment or expenditure the value of any carriage
unused by you, or any funds due to you in our possession.
6.9 Security Inspections: You shall submit to any security or
health checks by Government or airport officials or by us.
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