5.1 Confirmation of Booking: The booking of a Seat is confirmed after full payment of the Fare is made and after we issue you a booking number and/or the Itinerary. Once confirmed, the booking cannot be cancelled and payments made are not refundable.

5.2 Group Bookings: These are governed by specific terms that vary from time to time. Please contact us for further details.

5.3 Flight Change: Once a booking number has been issued, flight changes are subject to the following terms:

Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The fees for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the schedule of tariffs, subject to the following conditions:

1. if a lower Fare is available, the difference in Fares will not be refunded to the Passenger;
2. if the new flight booked is in a higher Fare class than that of the cancelled booked flight, the difference in Fares shall be paid by the Passenger before the cancellation or change can be made;
3. the change is not confirmed until we issue you a new Itinerary and/or booking number; and
4. changes on route(s) are not allowed.

5.4 Promotional Fares: Article 5.3 regarding Flight Change rules and Article 5.5 regarding Name Change do not apply to certain selected promotional Fares.

5.5 Name Change: Once a booking number has been issued, name changes are subject to the following terms:

Provided that the request is made outside of six (6) hours prior to the scheduled flight departure time and the original as well as the substituted Passengers' identities are authenticated, you are allowed to substitute the Passenger named in the confirmed booking with another Passenger subject to payment of a fee as provided for in the schedule of tariffs.

5.6 Payment: Fares must be paid in full when a booking is made. In the event that the Fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft.

5.7 Personal Data: You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above. Please see our full Privacy Policy which is available on our Website.

5.8 Seating: There are seat allocations according to specific seat numbers. We operate a two-class and assigned seating policy. Priority for boarding is given to the elderly, those traveling with children and Premium Class Passengers. No smoking is permitted on any of our flights. You agree to accept any seat that is made available to you during the check-in by our ground handling staff.